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Shipping Policy

A legal disclaimer

Last Updated: 12/4/2025

Thank you for choosing Vyxen Lingerie. This Shipping Policy outlines how and when your subscription boxes and orders are delivered.

1. Monthly Subscription Shipments

  • All subscription boxes are shipped once per month.

  • Your first box will ship within 7–10 business days after your initial purchase.

  • Following boxes ship around the same time each month based on your billing date.

You will receive a confirmation email with tracking information once your box has shipped.

2. Shipping Rates

  • Standard shipping rates are included in most subscription plans unless otherwise stated.

  • Additional shipping fees may apply for certain regions, expedited services, or special promotions.

All shipping costs—if applicable—will be displayed at checkout before you complete your purchase.

3. Delivery Timeframes

Delivery times vary depending on your location and the carrier. Once shipped, most orders arrive within:

  • 3–7 business days for U.S. domestic addresses

  • Additional time may be required for remote or high-volume regions

These timeframes are estimates and cannot be guaranteed.

4. Tracking Your Order

Once your order has shipped, you will receive an email containing your tracking number.
Please allow up to 24 hours for tracking information to begin updating.

5. Incorrect or Incomplete Addresses

It is the customer’s responsibility to ensure that shipping information is accurate and up to date.

Vyxen Lingererie is not responsible for:

  • Delays caused by incorrect addresses

  • Packages delivered to the wrong address

  • Packages returned due to insufficient or inaccurate information

If a package is returned to us, reshipping fees may apply.

6. Lost or Stolen Packages

Once a package is marked as Delivered by the carrier, we are unable to issue refunds or replace items that are lost or stolen at the delivery location.

If your package is missing:

  • Check with neighbors or building management

  • Contact the shipping carrier directly with your tracking number

  • Reach out to us at support@vyxenlingerie.com and we’ll assist where possible

7. Shipping Delays

We do not provide refunds for delays caused by:

  • Carriers

  • Weather conditions

  • Holidays

  • Natural events

  • High-volume shipping periods

  • Issues outside our control

We will always do our best to keep you updated if delays occur.

8. International Shipping

If you plan to ship internationally:

  • Additional fees, duties, or taxes may apply

  • Delivery timelines may vary significantly

  • Customers are responsible for any import-related charges

(If you are not offering international shipping yet, I can rewrite this section accordingly.)

9. Contact Us

If you have questions or concerns about shipping, please contact us:
📧 support@vyxenlingerie.com

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